Frequently Asked Questions

Consumers

Yes, you can. 

In our web shop you will find available tests for individuals.

In addition, we have a special test offer for practitioners (doctors/therapists/dieticians/etc.). If you are looking for a practitioner to request a test for you, please contact NL-Lab.

Yes, you can.

If your practitioner (on your recommendation) wants to use NL-Lab's services, he/she can register register here.

NL-Lab's analyses are provided in full compliance with current privacy laws. We do not work with patient data, but with sample codes specified by the practitioner. As a result, only the practitioner knows which patients the analysis data belong to.

NL-Lab does not take blood from patients itself, this can be done by external blood collection sites. This is always done in consultation with your doctor or therapist.

If finger prick blood is needed for analysis, you can collect and send it yourself (at home) using the instructions in our test kit.

Shipping medical material from abroad is not a problem. We use UPS Express service for this purpose. International shipments are subject to additional shipping charges.

NL-Lab is open Monday through Friday from 9:00 am to 5:00 pm. With the exception of official holidays.

For sample collection, you do not need to come to NL-Lab. For intestinal microbiome research and parasite research, you can easily take a stool sample yourself at home. For blood tests, you make an appointment (at the direction of your practitioner) for blood sampling. This is at a location near you.

The test kits have a delivery time of 3 to 5 business days. Have you not received a package after 5 business days? If so, please contact our customer service department.

Explanations on how to send the test to NL-Lab can be found in the test kit manual. If you have questions about the return please contact our customer service.

We report the results of an examination within 10 working days. The 10 working days start after we receive the sample in our laboratory. Upon receipt of a request, we will notify you by e-mail. This will give you an indication of when the results will be available.

The results of a test can sometimes be difficult to understand. The tests in the web shop are generally easy to understand. The more different tests there are in 1 package, the more difficult the results are to understand. 

We believe it is important that the results of a comprehensive test be reviewed by a practitioner who understands the results in addition to being able to assess the client's complaints/symptoms.

NL-Lab's studies fall under non-contracted care. 

Want to know if NL-Lab's tests are reimbursed by your health insurance company? Please contact your own health insurance company.

Practitioners

If you want to use NL-Lab's services as a practitioner, you can register here. After you have registered with NL-Lab, you can use our studies.

After you have registered with NL-Lab as a practitioner, we will contact you. You can then also request sample reports. If necessary, you can indicate this in the comments section during your registration.

We report the results of an examination within 10 working days. The 10 working days start after we receive the sample in our laboratory. Upon receipt of a request, we will notify you by e-mail. This will give you an indication of when the results will be available.

The sooner you notify us of the change, the more likely it is that we can still comply. This varies per situation and request. Please contact our customer service to find out what the possibilities are.

We are open to any doctor or therapist who wants to use our services. Also abroad. Shipping medical material from abroad is not a problem, precisely because it does not matter to our technology if a sample takes a little longer to travel. We use UPS Express for shipping.

NL-Lab itself organizes webinars and (in cooperation with partners) also in-service/aschools. An up-to-date overview of all educational activities can be found here.

NL-Lab is open Monday through Friday from 9:00 am to 5:00 pm. With the exception of official holidays.

For sample collection, you do not need to come to NL-Lab. For intestinal microbiome research and parasite research, you can easily take a stool sample yourself at home. For blood tests, you make an appointment (at the direction of your practitioner) for blood sampling.

NL-Lab's analyses are provided in full compliance with current privacy laws. We do not work with patient data, but with sample codes specified by the practitioner. As a result, only the practitioner knows which patients the analysis data belong to.

Invoices from NL-Lab must be paid within 30 days of invoicing.

Do you have another question?

At NL-Lab, you get direct contact with someone who is knowledgeable and also knows who within NL-Lab can best answer your question.

So please feel free to contact us! You can always do so by e-mail or by phone during office hours. 

Contact >