Frequently Asked Questions

If you're a practitioner and would like to use NL-Lab's services, you can register here . Once you're registered with NL-Lab, you can access our research.

With an NL-Lab account, you can easily and efficiently use our online services:

• Online orders: You can place orders directly
  
  through your personal account
• Direct client billing: With an account, you can forward payments for exams directly to your client. This way, your client pays themselves, and you don't have to worry about invoicing.
  
  
• Custom reporting sharing: You control who receives the report – you, or both you and your client.

When you receive a secure document, you'll first receive an email asking you to verify your mobile number. Once you confirm, the document will arrive in your inbox. To open it, you'll receive a security code via text message, which you'll need to enter to access the document.

We report the results of an examination within 10 business days. The 10 business days begin after we receive the sample at our laboratory. Upon receipt of a request, we will notify you by email, giving you an indication of when the results will be available.

The sooner you inform us of the change, the better our chances of fulfilling it. This varies depending on the situation and request. Please contact our customer service to discuss your options.

After you register as a practitioner with NL-Lab, we will contact you. You can also request sample reports. You can indicate this in the comments during registration.

We welcome any physician or therapist who wishes to use our services, even internationally. Shipping medical supplies from abroad is no problem, precisely because our technology doesn't mind a sample taking a little longer to arrive . We use UPS Express for shipping.

NL-Lab organizes webinars and (in collaboration with partners) refresher courses. A current overview of all educational activities can be found here .

NL-Lab is open Monday through Friday from 9:00 AM to 5:00 PM, excluding public holidays.

You don't need to visit NL-Lab to have samples taken. For gut microbiome and parasite testing, you can easily collect a stool sample at home. For blood tests, you can schedule a blood test appointment (as directed by your healthcare provider).

NL-Lab's analyses are carried out in full compliance with current privacy legislation. We don't use patient data, but rather sample codes provided by the healthcare provider. This ensures that only the healthcare provider knows which patients the analysis data pertains to.

Invoices from NL-Lab must be paid within 30 days of invoicing.

If you have an NL-Lab account for online orders, you can easily request a test online. When submitting a new request, you can choose to pay yourself as a practitioner or send a payment link to your client. If you choose to pay via the client, your client will receive an email from NL-Lab with your test request, including a payment link to complete the order. Once the client has paid, you will receive a confirmation.